This error occurs when you are running on an older version of Microsoft Word. If your version is lower than 2003, when you try and open the funeral template, it may quit upon clicking. Check to make sure you are running Microsoft Word version 2003 and up.

If you are running on an older version and try to open the template file, it will open and then will unexpectedly quit. To check the version you are currently running follow these steps:

• Start > All Programs > Locate the Microsoft Word or Microsoft Office Suite. If you have version 2003 or 2007, the listed name will indicate Microsoft Word 2003 or Microsoft Word 2007. If it does not have a number after the application name, your version is OLDER than 2003. You will need to download the latest version of Microsoft Word from http://office.microsoft.com. You can download their 60-day trial version.
  
  
• Alternatively, you can edit the template on another computer that runs any one of these applications and compatible versions.
  

MAC Users:

• Open your Mac Hard Drive folder > Locate Applications folder > Open your Microsoft Office application and start Word. File> About WORD > Should indicate Microsoft® Word X for Mac® Release 1 or Microsoft® Word X for Mac®

If however, you are running on a current version and still experience problems, sometimes it could be due to an incomplete download. Try downloading the file again but remember, all links provided expire after 24 hours of issuance.

If you are running an older version than Microsoft 2003, you can optionally download a current version of Microsoft Word 2007. Contact Us if you need help with the current version download and installation.

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