Outstanding Customer Service

customer.service.jpgOur customer service team is here to assist you during your time of need. We are here to help you as much or as little as you need our help! We understand how hectic and stressful planning a funeral service can be and we certainly do not want our templates to add to the stress! So please call us immediately if you should encounter any issues or questions during your template editing so we can help resolve your problem as soon as possible. Often times, the particular computer configuration can pose some challenges but none that we can't resolve. We are proven experts in Microsoft Word, Publisher and Apple MAC so we are certain we can answer all of your questions.

We have been voted "The Best of the Best" in the Funeral Homes & Directors category by the U.S. Commerce Association (USCA) for exceptional customer service 5 consecutive years which is an honor we hold dear to our hearts. It means we are doing our work properly in servicing the death care industry and families in need.

It is important that you contact us for any questions, concerns or problems because if we don't know about, we can't help you. We offer a variety of ways you can communicate with us. 


1-800-773-9026: Often our phone lines can get tied up as we are assisting other families and respect our time with them on the phone so your patience is appreciated and we would ask you leave us a voicemail so we can return your call promptly when one of our care professionals are available.


Our contact us page accessible here lists the times our live operators are available and the contact form you can use to reach us via email. No forms goes unnoticed so please be specific in your question so we can better serve you promptly.


Our frequently asked questions page is quite extensive as we put together the most commonly asked questions our customers have inquired about since we have opened our doors in 1999! That is a long time ago and through the years we have formulated our database to provide you the answers you need. Just check it out here.


Don't worry, we know your time is short, so we try to keep our videos short and to the point because we know you need to get going on completing your project! We have quite the collection of video tutorials, in fact more than anyone out there when it comes to funeral program templates and related memorial products, so be sure to check them out. They are categorized for easy finding and each video has you in mind!


Ok, what is answerbase? Answerbase is our newest form of communiqué via our questions and answer database. Within each product on our website, there is a tab that is our Q&A. Simple search for your question in the search box there or ask us a question, we will promptly email you back with the answer within 15 mins. We never stop looking for ways our customers and visitors can reach out to us and this format is our newest way. Other customers who have been with us for years can also submit answers to your questions but of course, we moderate each and every one. We want to make sure the answer you receive is correct!