Digital templates file purchases are non-refundable. Once you are issued the download for the specific template(s), you are given access to retrieve the product via a download link. If you do not receive the download link or unable to find the template once you click the download link, please contact us immediately for assistance. We are able to monitor the number of download attempts for a given purchase.
Failure on your part to purchase the correct template design does not warrant any type of exchange of a template. Make sure you read each product description carefully before purchase to ensure it is the correct design or style you want. We strive hard to provide accurate photos of our templates on each product page along with a video to assist you in seeing the actual design you will receive. No refunds will be granted for a wrong design chosen.
Although we do understand the time sensitivity of a funeral service, no refunds will be issued based on whether or not you were able to use your template in time for a funeral service. You must contact our customer support immediately if you are experiencing any technical problems with your template download. We are available immediately to assist you with any issues and will help you to complete your program as soon as possible.
Template Compatibility Issues
If your template is working and there were unforseen technical problems relating to the configuration of your computer, we cannot take responsibility on the timeframe needed to create the program. If you experience ANY problems, it is your responsibility to contact our customer support asap so we can assist you in getting your template fully functioning. Often it is the computer’s configuration that some problems exists and we are able to assist and recommend what needs to be done in order to correct the issue but we must be notified and told you are experiencing an issue. We are not responsible for calls received after the fact and resulted in the template not being used.
We do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions etc) other than those which are specified as compatible in a description available on the preview page of each product. We don’t guarantee that our products are fully compatible with any other software besides Microsoft Word 2003 or 2007, OpenOffice MAC/Windows, Publisher 2000 & up, and Apple iWork Pages 08 & up. Further, we do not provide technical support for software other than these applications noted.